With the boom of the New Internet, do you feel that businesses should change towards more community-driven operations (eg. allowing employees more decision-making power to react to feedback)?

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With the boom of the New Internet, do you feel that businesses should change towards more community-driven operations (eg. allowing employees more decision-making power to react to feedback)?

Created by karey

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Yes, the technology gives people (both employees and customers) greater power in controlling how they get the services and products that they need—the businesses just have to keep up.

No, the attention paid to tweets and other micro-blogging sites is a lot of hype, a more traditional organizational and operational structure would police what could become a reactionary way of doing business.

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Micro-blogging (such as Twitter) allows for Customer Relationship Management to be done in real time.

http://www.ideasproject.com/idea_person.webui?id=4693

http://en.wikipedia.org/wiki/Customer_relationship_management